May 22, 2024  
2004-2005 Springfield College Undergraduate Catalog 
    
2004-2005 Springfield College Undergraduate Catalog [ARCHIVED CATALOG]

SMRT 348 - Management of Leisure Services


This course examines the basic principles, theories, and applications of management and administration of the leisure delivery system. Emphasis is placed on systems development, human resources, quality control, marketing strategies, and customer service techniques. Additional areas include purpose of mission statements, TQM, project teams, organizational behaviors, and ethical considerations.

Credits: 3 s.h