Apr 12, 2024  
2023-2024 Springfield College Catalog 
    
2023-2024 Springfield College Catalog

Academic Grievance Policy (Grade Appeal)


Academic Grievance Policy (Grade Appeal)


Step 1 (informal process):If a student believes that they have been treated unfairly in their academic work (grade, departmental/program standards, etc.), the student has the right to seek resolution of the concern through informal and formal processes. At any step in the process, the student may consult with their academic advisor or any other faculty or staff member for advice.

Within 30 calendar days of the disputed action, the student must raise the concern with the instructor or appropriate party. The instructor or other party should respond to the student regarding this concern within 14 calendar days. (If the 30 days are interrupted by the close of a term or semester break, the remaining days will extend into the beginning of the following term or semester. In situations in which the instructor is on leave or no longer employed by the College, the student should proceed to Step 2.)

Step 2 (informal process):
If the student and the instructor do not agree to a resolution, the student has 14 calendar days from the instructor’s response to raise the concern with the chairperson of the department in which the grievance occurred. The chairperson should respond to the student regarding this concern within 14 calendar days and must notify the instructor of the continuation of the grievance process.

Step 3 (formal process, if needed):
If accord is not yet reached through the steps above, the student may file a written grievance using the Student Academic Grievance Form. The grievance form must be submitted to the dean of the school in which the grievance occurred within 14 days following the chairperson’s response to the student. Upon receipt of the form, the school dean will conduct whatever review is needed to arrive at a resolution, including, if necessary, a meeting with the student and instructor. The dean will notify all parties involved in writing of their decision and any subsequent actions. The decision of the school dean regarding the grievance is final.

Note: A student should also use this process to resolve a dispute with a department, program coordinator, department committee, etc. In such a case, the student should raise the concern with the relevant department chair within 30 calendar days of the disputed action (extending into the next semester or term if necessary). The chairperson should respond within 14 days. If accord is not reached, the student should proceed to Step 3, filing a written grievance with the appropriate dean within 14 calendar days of the chairperson’s response.

For additional information for online students, click here.

This policy is not intended to supercede the Academic Integrity and Honesty Policy or the Harassment/Discrimination Policy.