Apr 22, 2024  
2019-2020 Springfield College Catalog 
2019-2020 Springfield College Catalog [ARCHIVED CATALOG]

SMRT 278 - Customer Hospitality

This course is designed to prepare students to demonstrate comprehension and application of quality customer service strategies, theories and initiatives. Students identify and analyze contemporary issues, cycles of service, and service strategy models. The dynamics of effective communication techniques and design and implementation of service delivery systems are appraised and synthesized. Analysis of service delivery enterprises are utilized.

Credits: 3