Jan 26, 2021  
2004-2005 Springfield College Undergraduate Catalog 
    
2004-2005 Springfield College Undergraduate Catalog [ARCHIVED CATALOG]

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SMRT 378 - Customer Service


This course is designed to prepare students to demonstrate comprehension and application of quality customer service strategies, theories and initiatives. Students identify and analyze contemporary issues, cycles of service, and service strategy models. The dynamics of effective communication techniques and design and implementation of service delivery systems are appraised and synthesized. Analysis of service delivery enterprises are utilized.

Credits: 3 s.h



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