May 03, 2024  
2006-2007 Springfield College Undergraduate Catalog 
    
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2006-2007 Springfield College Undergraduate Catalog [ARCHIVED CATALOG]

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SMRT 348 - Management of Leisure Services

This course examines the basic principles, theories, and applications of management and administration of the leisure delivery system. Emphasis is placed on systems development, human resources, quality control, marketing strategies, and customer service techniques. Additional areas include purpose of mission statements, TQM, project teams, organizational behaviors, and ethical considerations.

Credits: 3


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